Privacy Policy

Last updated: January 1, 2026

OllaStream ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our Service at https://ollastream.com.

1. Information We Collect

1.1 Information You Provide Directly

• Account information: Name, email address, phone number
• Payment information: Billing details processed via our secure payment provider. We do not store full card numbers.
• Support communications: Messages and information you send to [email protected]

1.2 Information Collected Automatically

• Usage data: Pages visited, features used, session duration, subscription status
• Device information: Device type, operating system, app version (IBO Player)
• IP address: Used for region detection, fraud prevention, and service delivery
• Cookies: Session cookies for authentication; analytics cookies for service improvement

2. How We Use Your Information

• Deliver the Service: activate and manage your subscription
• Process payments and send receipts
• Provide customer support
• Improve the Service through usage analysis
• Send service communications (not marketing)
• Prevent fraud and abuse
• Comply with legal obligations in Spain

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Legal Basis for Processing

• Contract performance: Processing necessary to deliver your subscription
• Legitimate interests: Fraud prevention, service security, analytics
• Legal obligation: Compliance with applicable laws in Spain
• Consent: Where explicitly requested

4. Data Sharing

We share your data only with payment processors, infrastructure providers (under data processing agreements), and legal authorities when required by law.

5. Data Retention

Data Type	Retention Period
Account data	Subscription duration + 90 days
Payment records	7 years (legal/tax compliance)
Support tickets	2 years from resolution
Usage/log data	90 days rolling

6. Cookies

We use essential cookies (login sessions) and analytics cookies (service improvement). We do not use advertising or third-party tracking cookies.

7. Your Rights

Under GDPR and applicable Spanish law, you have the right to access, correct, delete, restrict, or port your data, and to withdraw consent at any time. Contact [email protected] to exercise your rights. We will respond within 30 days.

8. Data Security

We implement TLS/SSL encryption, encrypted storage, access controls, and regular security reviews. No system is 100% secure; in the event of a breach, we will notify you and relevant authorities as required.

9. Children's Privacy

The Service is not directed at children under 13. We do not knowingly collect data from minors.

10. International Transfers

If data is transferred outside Spain, we ensure appropriate safeguards (standard contractual clauses or equivalent).

11. Changes to This Policy

Updates will be posted at https://ollastream.com/privacy.html with a revised date.

12. Contact

Email: [email protected]
Website: https://ollastream.com