Refund Policy

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Last updated: January 1, 2026

At OllaStream, we want you to be completely satisfied with your IPTV subscription. This Refund Policy explains the circumstances under which refunds are available.

1. General Policy

All subscription purchases are final once an account has been activated. Because our Service provides immediate access to digital streaming content upon payment, we are unable to offer refunds after activation. We strongly encourage you to use our Try 1 Month before purchasing.

2. Eligible Exceptions

2.1 Extended Service Outage

If OllaStream experiences a verified outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit. The outage must be attributable to OllaStream infrastructure. Credit requests must be submitted within 14 days.

2.2 Duplicate Charge

If you were charged more than once for the same plan due to a technical error, you are entitled to a full refund of the duplicate charge(s). Proof may be required.

3. Non-Eligible Situations

4. How to Request a Refund

  1. Email [email protected] with subject: Refund Request - [Your Account Email]
  2. Include: full name, registration email, purchase date, issue description, payment reference
  3. Submit within 7 days of the qualifying event
  4. Our team will review and respond within 3 business days

5. Try 1 Month

OllaStream offers a Try 1 Month to evaluate the Service before committing. Order a 1-month plan at ollastream.com or contact us at [email protected].

6. Refund Processing

Approved refunds are returned to the original payment method within 5-10 business days after approval.

7. Chargebacks

Please contact us before initiating a chargeback. Unauthorized chargebacks may result in account suspension.

8. Changes to This Policy

Changes will be posted at https://ollastream.com/refund.html with an updated date.

9. Contact

Email: [email protected]
Website: https://ollastream.com